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New Zealand Guardian Trust ("Guardian Trust", "we", "us", "our") complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

Guardian Trust recognises the importance of safeguarding clients’ personal information. This policy sets out how we will collect, use, disclose and protect your personal information.

The collection of your personal information and/or your client’s personal information is essential to enable us to conduct our business of offering and providing you with our range of products and services (“Services”). This information may be confidential or sensitive, so we think it is important you know how we treat this information.

Please read this Privacy Policy as well as our terms of use to understand how we collect, store, use and disclose individuals’ personal information.

What information does Guardian Trust collect?

We are committed to our obligations under the Act relating to collecting personal information. In order to provide our Services, it is essential we collect and process some personal information.

The information we collect can include:

  • Information you provide when using our Services. This includes information provided at the time of registering or utilising any of our Services or interacting with our staff.
  • Correspondence or contact information collected during our interaction.
  • Details of transactions carried out with our team or using our technology, including the fulfilment of these transactions.

In addition to the above, Guardian Trust offices are under video and camera surveillance. Images of Guardian Trust staff and clients may be collected when entering Guardian Trust offices. These images may be used by Guardian Trust in connection with the security of its offices and on request (but only in accordance with the Privacy Act 2020) may be provided to law enforcement and government bodies, insurers and third parties who may provide Guardian Trust with services from time to time.

The images are held securely, and access is restricted to authorised individuals only and for the purposes set out above.

 IP Addresses

We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration.


In order for us to provide the Services, you may be asked to access websites operated by Guardian Trust.  These websites use cookies to improve and personalise your user experience.  Cookies are small text files placed on your computer when you access a website or application.  They are a common feature used by many websites and other applications.  Cookies do not have the capability to perform actions by themselves.  They can be used for tracking, authentication, marketing and managing user information.  Most browser technology will allow you to prevent your browser or device not to accept cookies.  This may result in certain functions of the website being diminished.

How does Guardian Trust use your information?

We may use your information:

  • To set up, administer and manage our Services;
  • For the security of our staff and clients;
  • For any other use you authorise;
  • To ensure the secure and proper operation of our websites;
  • To protect our rights;
  • To communicate with you;
  • To verify your identity;
  • In any other way, set out in this Privacy Policy.

We are required by the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 to collect your personal information to verify your identity. We may be required by the Foreign Account Tax Compliance Act and OECD Common Reporting Standard to collect and report certain information about an account holder’s tax residency.

Therefore, the collection of certain personal information will be mandatory for particular Services you require.

Sharing your information

We use and disclose your personal information for the purposes we collected it.

We may use and disclose your personal information for a secondary purpose only if the secondary purpose is directly related to the purpose of collection.

When necessary and in connection with the purposes listed above, we may disclose your personal information to:

  • Subsidiaries, related companies or joint venture companies where required or authorised under our relationship;
  • Information technology providers, including hardware and software vendors and consultants such as programmers, for the development or delivery of our Services only;
  • Accounting and financial specialists, trustees associated with superannuation funds, government, law enforcement or statutory bodies, professional advisors, administration or business management services;
  • Printers and mail service and delivery providers for the mailing of statements;
  • Imaging and document management services;
  • Electronic Verification: if you choose to have your identity and address verified by electronic verification, we will share your personal information with our Electronic Identity Verification service provider;
  • Regulators including the Financial Markets Authority, Reserve Bank of New Zealand and the Registrar of Retirement Villages. When disclosing personal information to regulators, Guardian Trust staff must disclose under the relevant legislation giving Guardian Trust protected disclosure;
  • Our complaints provider – FSCL.

 Disclosure overseas

There are also instances where we may have to send your personal information overseas or collect personal information from overseas. These instances include:

  • When you have asked us to do so;
  • When we are authorised or required by law to do so, including in response to any order from any regulator or court in any jurisdiction;
  • When we have outsourced a business activity or function to an overseas provider with whom we have a contractual arrangement;
  • Certain electronic transactions;
  • When it is necessary to facilitate a transaction on your behalf.

When disclosing information to an overseas person, the jurisdiction in which the overseas person resides must be subject to privacy laws that, overall, provide comparable safeguards to those in the Act or are subject to a prescribed country's privacy laws. Prescribed country means a country specified in regulations.

We will only send information overseas or collect personal information about you from overseas for the purposes set out in this Privacy Policy.


You are entitled to obtain confirmation from us that we hold personal information about you and can request access to the personal information by contacting us. When a request is received, it is referred to the Privacy Officer, who will respond within 20 working days. If accessing your personal information will take an extended period of time, we will inform you of the likely delay. 


If you believe the information we hold about you is incorrect, you may ask to correct it. 

Personal Information Storage

We will take all reasonable steps to ensure that the information we collect or disclose is accurate and stored in a secure environment. We will endeavour to store personal information on secure servers and specified email boxes.

We will use every security precaution reasonably available to us to maintain the security of your personal information. However, there are risks inherent in transmitting and storing data online. As such, we cannot guarantee data sent or stored electronically will be secure, and any information provided to us is at your own risk.

We will endeavour to contact you if any security breaches compromise the security of your personal information.


Third parties and external links may appear on our website. This Privacy Policy does not govern them, and we are not responsible for them. You should check the Privacy Policies of the relevant third party.

This Privacy Policy is governed by New Zealand law, and the New Zealand courts have jurisdiction. You can contact us by:

  1. Email on;
  2. Telephoning us on 0800 300 299; or,
  3. Writing to us at Guardian Trust, PO Box 1934, Auckland 1140.

Changes to our Privacy Policy

Changes in legislation, industry codes, the business environment, or the addition of new products and services to this site may result in changes to this Privacy Policy. We encourage you to look at this Privacy Policy regularly to stay informed of any changes. By using our Services or providing information to us, you agree to any changes made to this Privacy Policy.